Shipping Policy
At XI:XI, we aim to deliver your orders quickly and securely. This Shipping Policy explains how we process and ship your purchases.
1. Processing Time
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Orders are processed within 1–2 business days .
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Orders placed after 3pm will be processed on the next business day.
2. Shipping Rates & Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Free Shipping | Orders over $111.00 | FREE |
| Standard Shipping | 1-2 Business Days | $7.00 |
| Local Pickup | 1-2 Business Days | FREE |
| International Shipping | Delivery time varies | $45.00 |
We try to turn around orders fast and local deliveries take place every Tuesday and Friday (unless stated otherwise).
Local deliveries step out every Tuesday and Friday (unless we say otherwise). International orders take a little longer — they’ve got a few extra miles to walk.
3. International Shipping
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We ship worldwide to most countries.
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Customers are responsible for any customs duties, taxes, or import fees.
4. Order Tracking
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Once your order has shipped, you will receive an email with a tracking number.
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Tracking updates may take up to 24–48 hours to appear.
5. Address Accuracy
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Please ensure your shipping address is correct before completing checkout.
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We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- We don’t do dogs! If there’s a loose dog on the property, your shoes aren’t stepping through that gate.
6. Lost or Delayed Packages
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We are not responsible for delays caused by the carrier, weather, or customs.
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If your package is lost in transit, please contact us so we can work with the carrier to resolve the issue.
7. Contact Us
For any shipping-related questions, contact:
XI:XI
Email: [11.eleven.bda@gmail.com]